WaMu Snafu

Tuesday, April 11, 2006

How’s this for retarded? I recently moved. Yesterday I went to Washington Mutual’s website to change my address for my checking account. Today I realized that I am out of checks. That’s okay. I can order checks on-line and they get delivered in like three days. But when I went to the website to order a new set of checks, I got this message:

We’re sorry. Our records indicate that you have changed your address within the last 30 days. For your security, we do not allow web- or phone-based check orders within 30 days of an address change. Please visit a financial center or wait 30 days to submit this order.

Gaah! How in the world is this making my life more secure??

{ 2 comments… read them below or add one }

1 mikey 04.13.06 at 11:47 am

Wow, them’s some stupid people over at WaMu. Seriously. I mean, when someone changes their address, aren’t they supposed to get new checks? Aren’t they supposed to have your new address in there?

But really… who still uses checks?

2 Wamu Guy 02.03.07 at 1:22 pm

Well, the way it makes it more secure for you is :

What if someone had your info, changed address online and was able to order checks and a check card right away? Then not only does he have your account online to access; but he has a physical card and checks.

Hence the reasoning for the 30 days is for them to have time to verify. THANKS!!!!!

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