How’s this for retarded? I recently moved. Yesterday I went to Washington Mutual’s website to change my address for my checking account. Today I realized that I am out of checks. That’s okay. I can order checks on-line and they get delivered in like three days. But when I went to the website to order… Read more »
Posts Tagged: customer service
Poor Programming
CapitalOne’s website is just terrible. About every third time I click the “LogIn” button on the front page it simply redirects me to the front page. Even on my work connection the entire site loads like it’s running on a 1992 486 box. There are ridiculous pop-ups thrown at me every time I attempt to… Read more »
CA DMV
NOTICE: Threatening a state employee is unlawful and may result in a fine and / or imprisonment. CA Penal Code Section 71 from a sign posted at the California Department of Motor Vehicles
CA DMV
The California DMV has an extraordinary, superb, terrific license plate Online Registration Renewal system. I was able to register my tag in about 2 minutes and pay by credit card. What a beautiful thing! I love technology. I love that the ‘net makes tedious crud like renewing my license plate so simple sometimes. Here’s my… Read more »
The Daily Grill
The Daily Grill is one of my favorite restaurants in Los Angeles. It’s a bit pricey, but the portions are huge, the service is great, and the food is delicious. The night before I left for Ryan’s wedding, I visited the Studio City Daily Grill with my girlfriend and family. It was refreshing to see… Read more »
Social Security Number Part II
Even the escalators were interminably slow … I finally went to the Social Security Administration‘s local office this afternoon to prove to them that I was born on June 26. It was a mind-numbing experience.
CNNSI.com Sucks
<rant> I could write a book about all the things done horribly, terribly poorly at CNNSI.com. Try to manage your magazine subscription there. Try to edit any of the thirty-eight separate mailing lists to which you can unwittingly find yourself subscribed. Try to find an article! The pages on the site load slightly slower than… Read more »
Amazoniversary
Three years ago this month I made my very first purchase from Amazon.com. They sent me a coupon for a $10 discount on any purchase over $50 to celebrate my Amazoniversary. Is this a cheesy marketing gimmick? Yes. Does it work? Yes. I probably won’t even use the coupon; it expires on January 31st. But… Read more »
United Airlines Customer Service
Can we just talk for a second about how much I hate United Airlines? I would really like to buy a ticket from them. And I want to do it right now. They send me personalized eMails with special discount rates because I’m a “Mileage Plus” member. But y’know what? I can’t. Do you know… Read more »
Marketing 101
I bought something from amazon.com a few days ago and it just arrived. Included in the package were ten one-cent stamps with a nice little note about how they were saving me the hassle of going to the post office to buy more stamps (because the rates increased a penny). It is a ridiculously silly… Read more »
Sprint PCS
The Sprint PCS web site is cool. I can see exactly how many minutes I’ve used on my phone this month. You can add features and change passwords and voice mail and yadda yadda yadda too. Technohip.
Sports Illustrated magazine subscription form
It should not be anywhere near as ridiculously difficult to find the Change of Address form for Sports Illustrated as it was. It’s buried forever deep in the mass of poor web design that is the monster at CNNSI.com. I had to do a freaking text search for “change of address” before I could find… Read more »