The Daily Grill is one of my favorite restaurants in Los Angeles. It’s a bit pricey, but the portions are huge, the service is great, and the food is delicious. The night before I left for Ryan’s wedding, I visited the Studio City Daily Grill with my girlfriend and family.
It was the first night of their new “Summer Menu” and I bravely ordered the Chicken in a Bucket. I had eaten most of my mashed potatoes (a DG favorite), my cornbread, and my salad and was well into my third piece of fried chicken when I noticed something just wasn’t kosher. I was engaged in a fairly animated conversation and hadn’t been paying close attention to my food, but something tasted very strange. I inspected my chicken breast a bit more closely and realized it was raw!
I’m not talkin’ “a little undercooked”. I mean it was bloody! Gah! So of course we called the manager to our table and complained and such. I was quite scared that I would be knocked out with food poisoning the night before I was supposed to get on a plane to be the Best Man! The manager, Charlye Martin, was painfully apologetic and polite. He took my address and was honestly concerned; he made sure that I knew they were sorry and handled the situation very gracefully.
A few days ago I received a tremendously nice, personal letter from Charlye and the Daily Grill expressing their regret. He enclosed $35 worth of gift certificates, took full responsibility for the mistake, and in no way tried to make excuses. It was refreshing to see such a display of good customer service and I just wanted to make a note of it here.
Responses to “The Daily Grill”
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I love good customer service.
So how does raw chicken taste?
I don’t know what kind of service that the Daily Grill in Los Angeles gives, but let me tell you that the Daily Grill near my hometown sucks nads.
No offense, but once they served me a salad and there were bugs in the lettuce.
The waitress, chewing gum and looking bored took the salad away from my table and never brought me a replacement back and then insisted she had.
That was the last of my adventures at that restuarant.
Thank heavens I live in the city where that sh*t can’t happen anymore (HA!)