I have to say that I am completely unimpressed with AT&T Wireless‘ service in the Los Angeles area. I have experienced more dropped and missed phone calls than I ever did with SprintPCS. The calls that do manage to connect often suffer from horrible audio – inbound and / or outbound. They supposedly have a ton of features: find the nearest movies, directions to restaurants, etc. But you can’t use the “extra” features if you can’t frickin’ call anyplace, y’know? The thing that really is bugging me is that I’m not 100% sure it’s AT&T’s fault. It might be my phone. I have a trendy little electric-blue Nokia 8260. I love that it’s the tiniest phone in the world, but I’m often suspicious of its quality. The user interface is nowhere near as lovely as it was on my Samsung. The power button is on the top for who-knows-what-reason. The phone book search is not intuitive. It’s even a pain to simply switch from audible to silent alert. And, perhaps most annoying of all, the AT&T voice mail system is el-ay-em-ee. SprintPCS’ service was smart enough to know if I was calling from my own phone! That meant that I didn’t have to enter my soopah-secret PIN to get my messages; the system already knew it was me. And another thing: If I don’t listen to the entire voice mail, AT&T considers that message to have been “skipped” … so I have to listen to it again when I invariably have to redial my voice mail because I’ve been disconnected. And how’s *this* for annoying? Most of the time the service is so bad that the voice mail system can’t hear when I hit “7” to delete a message until after I’ve listened to the entire thing.
I’m going to cancel my AT&T service and return to SprintPCS. Luckily I still have my phone and my phone number with them.
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