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Posts tagged “customer service”

Men’s Health Subscription Customer Service

Men’s Health Subscription Customer Service August 28th, 2009 @ 8:49 am PDT

Look, I love Men’s Health magazine, and not just because at least once each issue for the last five years — I’ve been keeping track! — an article has mentioned the University of Florida. I had my subscription set to automatically renew every year. But when I switched banks from Washington Mutual to Bank of […]

Bally’s Total Fitness Account Update

Bally’s Total Fitness Account Update February 12th, 2009 @ 9:01 am PST

Dealing with my hacked checking account has been a major pain in the ass. I have had to update dozens of companies who were automatically debiting my checkcard. The fine people at Bally’s Total Fitness allow you to pay your bill online, but for some reason it is near impossible to determine how to update […]

The Seam and the Hole

The Seam and the Hole April 28th, 2008 @ 6:13 am PDT

When the barista at Starbucks handed me my coffee this morning, the hole in the lid was directly over the seam in the cup. This, I have come to learn, is a recipe for disaster. If the hole is within a centimeter of the seam you are almost guaranteed to experience “coffee drip” on your […]

Dell Latitude D610

Dell Laptop Hard Drive Failure March 18th, 2008 @ 8:11 am PDT

In which I save the day by knowing how computers work

Disappointing Food

Disappointing Food February 12th, 2008 @ 9:16 am PST

Fast Food: Ads vs. Reality

Blue Cross of California Member Registration

Blue Cross of California Member Registration July 10th, 2007 @ 6:52 am PDT

The new member registration form at the Blue Cross of California website has what I consider to be several major bugs. A user’s username must contain a number and a letter. Because this is not exactly a ‘net “standard”, they need to do a better job of bringing this to your attention. When you submit […]

Rock, Paper, Scissors at Work

Rock, Paper, Scissors at Work June 22nd, 2007 @ 6:55 am PDT

Rochambeau the front line. Seth is brilliant.

The Secret Superpower of Starbucks

The Secret Superpower of Starbucks March 9th, 2007 @ 7:11 am PST

When I have the opportunity I am apt to choose the underdog. Aside from the sinfully delicious Cinnamon Dolce Latte, for example, I dislike Starbucks and will generally go to the mom-and-pop coffee shops scattered around Los Angeles. More often than not lately, though, I am finding that Starbucks’ secret superpower is consistency. Mussolini kept […]

Gators

Gators Championship Package from Sports Illustrated January 10th, 2007 @ 10:08 am PST

At some point about fifteen years ago I subscribed to Sports Illustrated. With the exception of a tragic few months during which most of my mail was trapped shuffling between coasts, I haven’t missed an issue. Generally I ignore all the commemorative editions and t-shirt and sweatshirt offers; I have enough t-shirts and sweatshirts to […]

Why Not Just Make Me Happy?

Why Not Just Make Me Happy? November 9th, 2006 @ 7:12 am PST

Dear IHOP, At the end of September I visited your brand new Marina Del Rey location with several of my co-workers. Everyone in my office had been excited for months while we waited for you to open. When you decided last year to demolish the friendly, inexpensive, personal, small-town bagel shop that we all knew […]

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